Custom-decorated apparel is made to order and can't be resold, so our refund policy is different from a typical retail store.
All sales are final once production begins
Once you approve your digital proof and we begin production, the order cannot be cancelled or refunded. Please review your proof carefully — garment, color, sizes, quantities, spelling, and artwork placement are confirmed at proof approval.
When we will reprint or refund
We stand behind our work. We'll reprint or refund the affected items at no cost to you if:
- The item is defective (e.g. cracked print, unraveling stitching, blank manufacturing flaw).
- We printed something different from your approved proof (wrong color, wrong placement, wrong garment).
- You received the wrong item or quantity.
To request this, email orders@harborsideprint.com within 7 days of delivery with your order name and photos of the issue. We'll respond within one business day.
What isn't covered
- Errors in artwork, spelling, sizes, or quantities that were present on the proof you approved.
- Color differences within normal printing tolerances, or screen-vs-fabric color variation.
- Print placement variances within ½ inch (normal for hand-decorated apparel).
- Sizing — manufacturer size charts are linked in the order form; we print the sizes you order.
- Carrier delays once an order has shipped.
Order changes
Need to change an order? Email us right away. We can usually make changes before proof approval at no charge. After production begins, changes aren't possible.
Contact
Email orders@harborsideprint.com or call (929) 464-5714, Mon–Fri 9am–6pm EST.