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FAQ

Answers to the common questions

If your question isn't here, email orders@harborsideprint.com — we respond same business day.

Ordering & pricing

Is there really no minimum order?

Yes, completely. We print a single piece at the same quality standard as a 500-piece run. Pricing improves with volume, but there's no floor and no setup fees — ever. And every order ships free.

Do you offer volume or bulk discounts?

Pricing drops automatically at every quantity tier (see Pricing). Orders of 250+ pieces are quoted individually — email orders@harborsideprint.com for a custom quote.

Do I pay before or after I see the proof?

You check out securely when you place your order — but your payment is 100% refundable until the moment you approve your proof. Within 24 hours we email a free digital proof; request unlimited revisions, or cancel for a full refund. Production starts only after your approval.

What if I'm not happy with the result?

If your order doesn't match the proof you approved, we reprint it or refund it. That's the point of the proof — what you approve is what you get.

Production, shipping & turnaround

How long does production take?

Standard production is 4 business days from proof approval (DTF orders often run 1–3 days). Rush orders ship in 2 business days for a flat $35 fee on any order size.

Is shipping really free on every order?

Yes. Every order — one shirt or one thousand — ships free via UPS or USPS with tracking, to all 50 states. No thresholds, no codes. With streamlined fulfillment, most orders ship within 1–3 business days after proof approval.

Where do you ship from?

Every order is printed, embroidered, and shipped from our New Jersey shop — free to all 50 states with tracking. We don't offer in-person service; all orders ship via UPS/USPS.

Artwork & design

What file format should I send?

Vector files (AI, EPS, SVG, PDF) give the cleanest results. High-res PNG at 300 DPI also works great, especially for DTF. Send what you have — if there's a problem we'll tell you immediately.

Can you design my artwork?

Yes. In-house design is available for logos, layouts, and full artwork. Describe what you need in the order notes and we'll include a design quote with your proof. Most simple layouts run $45–$85.

Screen print or DTF — which should I pick?

You don't have to. Tell us your design and quantity and we'll pick the method that looks best and costs least — shown on your proof. Rule of thumb: solid-color logos at 24+ pieces favor screen printing; full-color art and small runs favor DTF.

Do you keep my design on file for reorders?

Yes. Screens, stitch files, and artwork are all kept on file. Reorders skip setup entirely and usually ship a day or two faster than the original order.

Garments, embroidery & workwear

Do you print on Carhartt and workwear?

Absolutely — it's a specialty. We stock and decorate Carhartt tees, hoodies, and jackets, plus Port Authority and hi-vis workwear. Embroidery is the most popular choice for a durable, professional result. See our Carhartt embroidery page.

What's the embroidery digitization fee?

A one-time $55 fee per new logo converts your artwork into a stitch file. We digitize in-house. Every reorder of the same logo is free, forever — we keep it on file.

Can you handle team orders with names and numbers?

Yes — names, numbers, mixed sizes, and mixed garments are our bread and butter. For orders of 12+, ask about our free size-collection sheet to make gathering team sizes painless.

Still have a question?

Email orders@harborsideprint.com — we reply within a business day. Or call (929) 464-5714, Mon–Fri 9am–6pm EST.

Got a project? Let's print it.

No minimums. No setup fees. Free shipping on every order. Checkout is 100% refundable until you approve your proof.

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