Home › Refund Policy
Before production: cancel anytime before you approve your proof for a 100% refund — no questions asked.
If your order doesn't match the proof you approved — wrong size, wrong placement, wrong colors, print defects — we reprint it or refund it, your choice. Notify us within 14 days of delivery with photos and we'll make it right quickly.
Because every order is custom-made, we can't accept returns for choices shown accurately on the approved proof (design, spelling, sizing selections, garment color), or for normal characteristics of the medium such as slight color variation between fabric types or garment-dyed lots.
Manufacturer defects in blank garments (holes, seam failures) discovered on delivery are replaced at no charge.
Email orders@harborsideprint.com with your order details and photos. We respond same business day.