Home › Refund Policy
Every order includes one design concept and two rounds of revisions. Tell us what to change — colour, size, placement, font — and we'll send an updated proof. Extra rounds beyond the first two are quoted before we do them, so nothing is ever charged as a surprise.
Custom work over roughly $500 is quoted first and carries a $50 design deposit, which comes straight off your order total.
You pay at checkout when you place your order. Within 24 hours on business days we email a free digital proof, and nothing prints until you approve it.
Before we start your design: cancel for a 100% refund — no questions asked.
After design work has begun, before you approve: cancel and we refund everything except a $25 design and prepress fee for the time already spent.
After you approve your proof: the order goes to press and can no longer be cancelled. Approving is the point of no return, which is exactly why we don't print until you say yes.
Alaska and Hawaii: free shipping on orders of $50 or more covers the lower 48 states, DC and Puerto Rico. For an Alaska or Hawaii address we email you the added shipping charge before we order your blanks; if you would rather not pay it, we cancel for a full refund at any stage before production, even after you approve the proof.
If your order doesn't match the proof you approved — wrong size, placement outside our placement standard, wrong colors, print defects — we reprint it or refund it, your choice. Notify us within 14 days of delivery with photos and we'll make it right quickly.
Because every order is custom-made, we can't accept returns for choices shown accurately on the approved proof (design, spelling, sizing selections, garment color), or for normal characteristics of the medium such as slight color variation between fabric types or garment-dyed lots.
Manufacturer defects in blank garments (holes, seam failures) discovered on delivery are replaced at no charge.
Email orders@harborsideprint.com with your order details and photos. We respond same business day.